Evaluation

In October 2015 an independent evaluation was carried out to explore the progress of Leeds Institute for Quality Healthcare (LIQH) since its launch in April 2014. It draws on information and feedback from many sources including senior leaders across Leeds, participants from the professional leadership and change programmes and LIQH faculty members, together with other data and published reports.

Key Findings

The LIQH improvement model has achieved the following results and ensuing recommendations which will ensure its sustained impact, during its first 18 months.

  • The LIQH network approach has brought together multi-disciplined healthcare professionals from commissioning, primary and secondary care and has been successful in creating a neural space.
  • Those involved saw enhanced skills in improvement methods, changes in behaviour and a greater focus on improving patient outcomes.
  • There was a visible retention of learnings & outcomes from the programme with a reported on-use of that knowledge in further external practices and projects.
  • Improvement projects observed for this evaluation, all had the potential to reduce NHS costs or to offer a better patient experience for the same cost.
  • Evidentially, LIQH has successfully communicated the potential of data analysis in achieving improvements.
  • LIQH supports the Leeds Health and Social Care Transformation Programme, complementing other initiatives already in progress in Leeds,
  • LIQH has inspired new collaborations and changed local working practices.
  • Evidence shows that healthcare professionals external to the programmes have been influenced by LIQH.

Recommendations

  • A strategic approach to engagement should to be developed to sustain improvements across Leeds to ensure that the programme continues to contribute to the overall health and social care strategy for the city.
  • LIQH should emphasise its commitment to shared decision-making and co-production with patients and service users.

Conclusion

  • LIQH has proved itself to be a fast-moving and responsive initiative.
  • The underlying value of LIQH is as a means of driving improvement for Leeds is confirmed.
  • Benefits of wider learning and positive influence across a range of healthcare organisations are now being realised.
  • LIQH has been a catalyst for broadening conversations and bringing together people from different fields across the health sector who would not otherwise have worked together.
  • LIQH has greatly enhanced understanding of the potential of data science; the difference between measurement for analysis and measurement that simply reports.
  • LIQH and Leeds healthcare systems need to respond to urgent financial and demand pressures. Resource allocation to extend this pilot work further, to save money in the long term, is currently under discussion.

Full LIQH Evaluation Report

 

Maturity Matrix

The LIQH Maturity Matrix is essentially a “checklist” whose purpose is to evaluate how well developed a particular process or program is. The matrix below has been developed and used as a learning tool to stimulate discussion at LIQH events.

LIQH Maturity Matrix